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Terms and Conditions for Brewed by Hand


  • In this Agreement, the "Customer" means any person who places an Order with the Company (either as an individual or as a business);
  • The "Goods" means any items sold or supplied by the Company under an Order.
  • The “Company” means Brewed by Hand Ltd, a company incorporated in England with company number 07707090 and a registered address at Unit 419, The Print Rooms, 164 Union St, SE1 0LH, United Kingdom.
  • "Order" means any request or order (via phone, verbally, web or email) to purchase the Goods, and;
  • The "Parties" refers to the Customer and Brewed by Hand Ltd.


  • This Agreement is the only form of contract between the Parties and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order, the Customer agrees to apply the terms and conditions of this Agreement in priority over any other agreement between the Parties.
  • Any Order is subject to acceptance by the Company. The Company is not obliged to accept any Order or to justify refusal of the same. Receipt of payment for Goods by the Company does not in itself constitute acceptance by the Company of the Order.
  • The Company may vary the terms and conditions of this Agreement from time to time by publishing new terms and conditions on the Company website.
  • Nothing in these conditions will deprive the Customer of any rights granted by statute in the United Kingdom.


  • Descriptions and specifications for the Goods are set out on the Company’s website at the time of the Order and is available on request.
  • Goods ordered in a specific colour, pattern or design are sold subject to stock availability and the Company may substitute the Goods with newer items or items of comparable or better quality, alternative colour, pattern or design with the Customer’s approval.
  • If any Goods are unavailable or out of stock then the Company may cancel the Order in whole or in part and refund any monies paid or issue a credit note. Alternatively, the Company may vary the Order with the Customer’s approval.


  • All quotations are open for acceptance within 7 days of offer and are withdrawn at the expiry of such period. The Company reserves the right at any time to refuse any Order.


  • Delivery will be to the address on the account, unless otherwise specified at the time of the Order or on the purchase order.
  • Orders may be subject to a delivery charge – for information about current delivery charges contact admin@brewedbyhand.com.
  • All orders confirmed prior to 11:30 Monday-Friday will be dispatched the same day, delivered next working day. The Company cannot guarantee that all orders will be dispatched on the day of ordering. Orders placed on bank holidays or during other closure periods will be dispatched on the first working day after the closure period.
  • The Company will use reasonable endeavors to meet delivery estimates in all cases however it shall not be liable for any consequential loss or damage in any manner whatsoever for failure or delay in delivery when any circumstances prevented, hindered or delayed delivery.
  • Goods delivered are used, stored at the Customer’s own risk and we will not be liable for any damage, loss or disruption caused by the same.
  • Remote deliveries will usually be dispatched as soon as possible however the actual delivery time cannot be guaranteed and will vary depending on the delivery location.
  • Risk in the Goods transfers to the Customer at the time of delivery but title will not pass until payment has been made in full for the Goods in question.



  • All losses & damage in transit must be reported to the courier & the Company within 48 hours of receipt of Goods or delivery note. Claims will not be considered unless the delivery note has been clearly marked UNEXAMINED OR PACKAGED DAMAGED (if the packaging looks damaged) when the Goods are signed for. Any damages should be recorded on the delivery note. Claims for Goods that have not been signed for at the time of delivery will be rejected.


  • The company has a 30 day returns policy. No refund or exchange can be made after 30 days from date of Order.
  • Sale items are non-refundable, only regular priced items are refunded.
  • All parts are guaranteed for at least 6 months for any manufacturing faults.
  • Returns can only be accepted by prior arrangement. We must be notified within 7 days of receipt of delivery of any damaged/faulty Goods to be returned to us. Returns for non-faulty Goods must be made within 30 days of purchase.
  • All returned Goods must be unused, in the same condition and original packaging, as received by the Customer. A receipt or proof of purchase is required for a return.
  • Any approved returns or exchanged goods must be returned to Unit 419, The Print Rooms, 164 Union St, SE1 0LH
  • Customer is responsible for shipping costs of the returned Goods. Customer are advised to use a trackable shipping service and/or for items over £75 to purchase shipping insurance.  The Company cannot guarantee that it will receive the returned Goods. Shipping costs are non-refundable. The cost of return shipping is deducted from Customer’s refund, if refund is applicable.
  • Shipping time of the returned Goods cannot be guaranteed and may vary depending on the Customer’s location.
  • Once the company receives and inspects returned Goods, an email is sent to Customer notifying that returned Goods are received and if refund has been approved or rejected.

If approved, the refund is processed, and a credit automatically applied to Customer’s credit card or original method of payment, within a certain amount of days.

If refund not received Customer is advised to check bank account again. Then contact credit card company, it may take time before refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If there is still no refund received, please contact the Company at admin@brewedbyhand.com



  • All prices are subject to alteration, without notice and Goods will be invoiced at the prices ruling at the date of delivery. All Goods are subject to the standard Value Added Tax in the net invoice. The tax point is shown on the invoice.
  • Where accounts have been approved for credit, payment for the Goods becomes due 30 days from the end of the month following invoice. The Company shall have the right in its absolute discretion following non-observance of the above payment terms, notwithstanding any contract the Customer may have made with a third party, to terminate without notice any agreement to make supplies to any person or refuse or limit the amount of credit to be given to any person and to withhold supplies from any person.
  • The Company reserves the right (in the Company’s absolute discretion) to verify or withdraw without notice any of the credit arrangements made.
  • Until full payment has been received, all Goods supplied shall remain the property of the Company.



  • The risk in the goods passes in delivery but beneficial ownership shall remain with the Company until full payment is received. Legal title to the goods shall remain with the Company until such time as the Company has received payment of the price of the goods and any other goods and services previously or subsequently supplied to the Customer, whereupon the title will pass to the Customer. The Customer may exercise its right to sell goods as the fiduciary agent of the Company in the usual course of business but such right shall automatically cease if a receiver, manager or administrator is appointed over the assets, undertaking of the property of the Customer. Until such time as the property in the goods passes to the Customer (and provided the goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Customer to deliver up the goods to the Company and if the Customer fails to do so forthwith to enter upon any premises of the Customer or any third party where the goods are stored and repossess the goods.


  • All images and content contained within the Company’s catalogues, brochures, literature & website is the copyright of the Company and MAY NOT be partially or totally reproduced in any form without the prior written consent of the Company and then only for the purpose of promoting and selling those products when purchased directly from the Company.



  • The Company shall have no liability whatsoever in respect of any delay or failure in delivery of any goods, or in performing any of the Company’s other obligations, due directly or indirectly to any cause of whatsoever nature, outside the reasonable control of the Company including, but not limited to, acts of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, tempest, epidemic, quarantine restriction, strikes or other industrial disputes, lockout, freight embargoes, unusually severe weather, shortage of raw materials or energy supplies, transportation delays, the failure of sub-sub contactors or suppliers to perform and or acts or omissions of the Customers.


  • In the event that any of these Conditions or any part of shall be determined invalid, unlawful or unenforceable to any extent, such Condition or part shall be severed from the remainder of these Conditions which shall continue to be valid to the fullest extent permitted by law.



  • This Agreement shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.


  • The Company holds the exclusive rights to distribute a number of brands within the UK and Republic of Ireland.
  • The Company respects and complies with the terms of its suppliers’ worldwide distribution arrangements and only supplies goods to wholesale customers that are based within the UK and Republic of Ireland.
  • Our customers are expected to respect the geographic restrictions on the Company’s distribution rights and are expected not to provide goods for onward sale, on a wholesale basis, to companies outside of the UK and Republic of Ireland.